Refund policy

We want you to love your Ohiotidbits purchase. If something is not quite right, this Refund Policy explains how returns, exchanges, and refunds work at Ohiotidbits Apparel LLC ("Ohiotidbits," "we," "us," or "our"). It applies to all orders placed through ohiotidbits.com.

Overview of Our Return Policy

We accept returns of eligible items within 30 days of the delivery date. To qualify, items must be unworn, unwashed, and in their original condition with all tags still attached and any original packaging included. We reserve the right to decline a return if the merchandise shows signs of wear, damage, alteration, or missing tags.

Return Eligibility Requirements

To be eligible for a return, the item must be in the same condition in which you received it, free of stains, odors, and signs of use. Please include the original tags and, where applicable, the original shoe box or packaging. We recommend trying on garments carefully and keeping the tags attached until you are certain you wish to keep them.

Items that have been personalized, altered, or damaged after delivery are not eligible for a return. If you have already contacted us about a return, please reference that conversation so that we can assist you without delay.

Return Window and How to Start a Return

Your 30-day return window begins on the delivery date recorded by our shipping carrier. To begin a return, please email us at ohiotidbits@outlook.com with your order number and the reason for your return. Our support team will confirm your eligibility and provide the return instructions. Please do not ship items back before receiving our confirmation, as unauthorized returns may be refused and may experience processing delays. Always wait for our reply before sending anything back to us.

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons. These include final-sale and clearance merchandise, gift cards, and any item marked as non-returnable at the time of purchase. If you are unsure whether an item qualifies, please contact our support team before placing your order or before sending a return.

Return Shipping Costs

Unless the item you received is defective, damaged, or incorrect, the cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service and retaining your proof of postage, as we cannot be responsible for returns that are lost or damaged in transit. In cases where the return is due to our error, we will provide the appropriate remedy.

Inspection and Refund Processing

Once your return arrives at our facility, our team will inspect the item to confirm that it meets our eligibility requirements. After a successful inspection, we will issue your refund to the original payment method. Refunds are typically processed within 5 to 10 business days after inspection. Please note that your bank or payment provider may require additional time to post the funds to your account.

Exchanges and Store Credit

If you would like a different size, color, or style, we are happy to help arrange an exchange, subject to availability. In some cases, we may issue store credit instead of a direct exchange so that you can place a new order at your convenience. Exchanges follow the same eligibility requirements as returns, including the 30-day window and the unworn condition of the item. If the item you want is out of stock, we will let you know and suggest a comparable alternative or a refund instead.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with your order number and clear photographs of the item and its packaging. We will review your case promptly and, where appropriate, provide a replacement, a refund, or the return shipping label at no cost to you.

If you have any questions about this Refund Policy, please contact us at ohiotidbits@outlook.com.